In rollercoaster times like these, most of us are searching for the one thing that seems to be shortest in supply: certainty. We want to know what to expect, when to expect it, where we’re headed, and how we’re going to get there. As leaders, the people we lead look to us for direction when the road ahead zig-zags, dips, and dives. It’s difficult to sell certainty to our teams when we’re in the thick of confusion and chaos ourselves. In a perfect world, we could snap our fingers and make a wish for the uncertain to become certain again, for the sailing to return to smooth and blissful. In the real world, that genie-in-a-bottle make-a-wish strategy doesn’t usually work. There is no quick fix to uncertainty.
These uncertain times require leaders be bold and compassionate enough to guide others through troubled waters with vision and compassion. You may not be able to promise certainty to those around you—and I strongly caution you to avoid falling into this temptation! But you can provide the next best thing: clarity. With a solid action plan in place, you and your team can flip your headlights on and drive off onto an exciting new adventure.